Return policy
Last updated: October 2, 2026 · Applies in Kenya
This is the public return policy for CarBattery24, Bunyala Road, Dunga Roundabout, Nairobi. It covers every product listed on our shop and in Google Merchant Center. We accept returns for defective products only. We accept exchanges. We do not accept returns of non-defective products.
1. Country and contact
This policy applies to orders fulfilled in Kenya. Start a defective return or an exchange by emailing info@carbattery24.co.ke, calling +254 11 8444222, or visiting the hub. Include your order number, product name, and photos of the battery, terminals, and any fault.
2. Defective product returns
If a battery is faulty on arrival or fails during the manufacturer warranty period, we accept it for return, replacement, or exchange. We inspect the unit and, where the claim is valid, replace it or refund the purchase price to the original payment method. We cover collection in Nairobi for approved defective returns. Warranty does not cover damage from incorrect fitting, short-circuit, a faulty charging system, deep discharge, or physical abuse.
3. Non-defective products
We do not accept returns of non-defective products. Change of mind, unused stock still in packaging, and working batteries that have been fitted cannot be returned for a refund.
4. Exchanges
We accept exchanges. Defective units are exchanged for a working replacement. If we supplied the wrong group size or specification, we exchange it for the correct product. You pay any price difference; we refund any unused balance to the original payment method. Same-day Nairobi exchanges can be completed at the hub.
5. Refunds
Approved defective-return refunds go back to the original M-Pesa, card, or cash tender, usually within 7 business days of inspection. There is no restocking fee on approved defective returns. Delivery fees are refunded only when we sent the wrong or faulty product.